Shipping Information
At Velora, we aim to make your shopping experience as seamless as possible, ensuring your order reaches you quickly and safely. Below are the details regarding our shipping process, timelines, and policies.
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it is handed off to the shipping carrier and in transit to your selected address. During peak seasons and holidays, processing times may extend to up to 7 business days.
Estimated Shipping Times
Shipping times depend on your location and various external factors. Once your order is dispatched, you can expect the following delivery estimates:
🇺🇸 United States : 8-12 Business Days
Lost or Stolen Packages
Once we hand your package to the courier, it is considered out of our control. If your package is lost or stolen during transit:
- Contact us at getveloraofficial@gmail.com and we will assist in resolving the issue.
- File a claim with the courier company, as they often have procedures for lost or stolen packages.
While Velora is not responsible for lost or stolen packages, we will work with the courier to follow up on your claim. Depending on the situation, we may offer a replacement if the package cannot be located or recovered.
Order Changes and Accurate Shipping Details
It is your responsibility to ensure that your shipping details are correct at checkout. Incomplete or inaccurate information can result in delays or order cancellation. If we detect address issues, our customer support team will contact you within 3 business days to verify the details. If we do not receive a response within this timeframe, we reserve the right to cancel your order.
If you notice an error in your shipping details, please contact us at getveloraofficial@gmail.com within 24 hours of placing your order. While we will do our best to make adjustments, changes cannot be guaranteed after this time.
Delayed Delivery
We strive to deliver your order promptly, but delays can occasionally occur due to factors beyond our control, such as:
- Courier or transportation disruptions
- Severe weather conditions
- Customs processing delays
If there is a delay, we will work with the courier to resolve the issue and keep you updated. Please note that Velora is not liable for delays caused by external factors, but we are committed to assisting you in resolving any concerns.