Return & Refund Policy
How Subscriptions Work
When you purchase a subscription, you agree to recurring charges at your selected delivery frequency. Your subscription will automatically renew unless you cancel before your next billing date.
Important: Our 90-day money-back guarantee applies only to your first order. Any subscription renewal orders are considered separate purchases and are not eligible for a refund under this guarantee.
It is your responsibility to cancel your subscription before your next renewal date if you do not wish to receive future shipments or recurring charges.
How to Cancel Your Subscription
You may cancel your subscription at any time—no questions asked.
To cancel your subscription:
- Log in to your customer account and manage your subscription, or
- Contact our support team at support@realvelora.com
To avoid your next recurring charge, you must cancel before your upcoming billing date. Once your cancellation is processed, no future subscription orders will be generated.
Billing Information
You are responsible for keeping your billing information accurate and up to date. If your payment method changes, please update it through your customer account or contact our support team for assistance.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@realvelora.com.
In most cases, you will not be required to return the item. We will promptly send a replacement at no additional cost.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
While we will make every effort to stop an order before it is processed, we cannot guarantee cancellation once fulfillment has begun. Orders that have already been processed cannot be cancelled.
Agreement to This Policy
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund Policy, including all eligibility requirements, exclusions, and limitations.